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FAQ

Alicante is about 1hr 5 mins by car, Valencia is about 1hr25, both an easy drive mostly on motorway, both to junction 63 of the A7.

Yes.  Any of the usual companies are available at either airport, or from Alicante use costablancatransfers who will meet you in person and take you to your car, they provide our guests with baby seats free of charge and make sure they are fitted to the car. Queuing for your car and fitting the seat is the part of the journey that can get tricky, if cheap car hire pops up on line, handle with care.

Ideally you arrive around 2pm for a late lunch or by 6pm in time for children’s tea, but outside of that isn’t a problem (although the room might not be ready if you are arrive before noon) Late night arrivals carry a $50 euros surcharge.  On the way out, we take bed linen and rubbish out of your room around 10 but you are welcome to stay longer if you want to.
Bring two sleep bags if that is how your baby sleeps (teddy, blanky etc) plus whatever you would normally bring for a journey in your hand luggage, (nappies, an emergency change of clothes, snacks and a bottle, beaker, spoon, bib) but once you arrive all you really need are your babies bottles, bring a few more than you think you need to avoid sterlising panics. If you need anything else that you don’t have, just come and ask…
Every room has a cot with bedding, changing mat, high chair, plastic kids tableware and cutlery, toys and books. For younger babies we have baby gyms, various styles of bouncy chairs, and masses of rattles.  There is a microwave in the bar, with a sterliser and several blenders.
We don’t have those swings that hang from the ceiling and bounce, and we don’t have the bouncers on wheels that scoot about. Also we don’t have a bumbo.  At the moment we dont have any baby back packs, they got a bit tired and grubby.
Only the Santa Maria apartment has a bath in the bathroom, everyone else has a shower with a big oversized washing up tub which is what we use as baby baths, they make good paddling pools too. If the weather is fine the babies can have their evening baths outside, most love their tubs, although we do have one traditional style baby bath if anyone prefers and also one of those toweling baby deckchair style supports for newborns in the bath. We also have bathrobes and hooded baby towels.
Nappies, commercial baby food, fruit purees and formula are all available locally but are more expensive than you will be used to. Readymade formula is less easy to come by and the brands are different. Fresh fruit and veggies are plentiful and we have blenders if you want to cook for baby yourself.
We provide plenty of choice for the children at mealtimes and can knock up something special for emergencies. Allergic/coeliac/fussy kids are all in a days work for our kitchen. And adults too!

Bathrobes, beach towels, also nail varnish remover, cotton wool pads and buds, plasters, a pack of cards and a pack of bananagram (like scrabble).  And I’m pretty sure every room has a hairdryer.

A note about electricity – run the house on solar power, which means we don’t have things like microwaves, electric toasters and kettles, but we do have air con. We have hob top kettles and little planchas for toast, they look like corrugated frying pans and work brilliantly.

Bearing in mind the above, the kitchen if your apartment is basic,  just a fridge and a hob and a few tools for knocking up a snack, and a cork screw! If you want something more, come and ask.
In a basket when you will arrive you will find tea coffee sugar jam bread Weetabix bananas and bottled water. In the fridge will be butter, kids yogurt, OJ and both full and semi milk. If you need soya or oat milk we can provide that. Other bits and bobs we usually have in stock, or you can venture down to the shops and get yourselves settled in. The supermarket is 10 mins away and closes at 9pm, there are little stores open on a Sunday.
Our water supply does not come from the mains so it isn’t treated the way it would be if it was certified for drinking.  We clean our teeth and make tea and wash lettuce with it, but recommend drinking bottled water if you want to drink it by the glass. Bottled water is available in the bar, and of course in all the shops. The bottled water we provide is fine for making up formula for baby.

We use cold water and Milton tablets rather than electric steam sterlisers, or just boil your teats and wash your bottles, or if baby is on the move then just stop sterlising a few weeks before your hols.

There is an honesty bar by the pool, just have a page in the book for your family and we add it up at the end of the week – prices are honest too! Drinks with meals are all included in the price of that meal, including vino and beers at kids tea time.

We have a visiting therapist for massages and manicures, once we know which day she is coming we put a timetable on the blackboard by the back door and everyone signs up for their slot, any treatments are added to your bill.

If you need laundry done in the week, use the white bucket you find in your wardrobe and leave it in the garage (near the steps by the ping pong table) We don’t let you load it up yourself just because of power and water issues, and as such charge 15 Euros a load.

Also if you want any child care or babysitting, this costs 10 Euros an hour if the baby is asleep, or 15 Euros an hour for daycare or if the baby is awake . Give us a bit of warning so we can arrange the most suitable staff.

Probably yes, but it depends on the time of year, so just ask.  Some families have a few extra days in Valencia or Alicante on the end of their holiday.
We will do our best to rebook your room and return your deposit. In the case of last minute cancellation due to a sick child unable to travel or work commitments for example, and/or when we are unable to rebook, we keep the deposit, you pay the balance, we send you a cancellation invoice and you claim on your insurance for your accommodation and flights
There is a private clinic close by, tests are booked and paid on line, its all very civilised.